In a retail environment, the pharmacy assistant is expected to know how to interact with patients in a professional matter, support them as they run the pharmacy, and adhere to the strict guidelines that apply to the retail pharmacy environment. Pharmacy assistants need to be able to perform to a high standard at all times, making the pharmacist and the patients comfortable in their ability to play an active role in the process. Through the ERP College Pharmacy Assistant program in Calgary, students will become top-class certified pharmacy assistants.

A certified clinic pharmacy assistant is responsible for managing the pharmacy cash register, processing transactions, interacting with patients, and maintaining records. Alongside licensed pharmacists, pharmacy assistants prepare and distribute medicines in drugstores.

In a hospital a certified pharmacy assistant will work alongside a licensed pharmacist to distribute medicines to patients. Additional responsibilities include receiving phone calls and taking messages, managing the queue of incoming orders, monitoring all medicine stock, and processing transactions.

A pharmaceutical pharmacy assistant will count pills, label bottles, check prices, and prepares prescriptions alongside a licensed pharmacist. Other responsibilities include maintaining the drug stocks and making a record of all results