
Medical Office Administrator - BC
Equipping Students with Administrative, Clinical, and Technical Skills for Medical Office Careers in British Columbia.

Unlock Your Potential
Our Medical Office Administrator program equips you with practical skills to excel in healthcare administration.


Unlock Your Potential
Our Medical Office Administartor program equips you with practical skills to excel in healthcare administration.

PROGRAM TYPE
Healthcare
SCHOOL/DIVISION
ERP School of Healthcare âžœÂ
SCHOOL/DIVISION
Admission Information ➜
Grant ➜
Internships ➜
PROGRAM TYPE
Healthcare
SCHOOL/DIVISION
ERP School of Healthcare âžœÂ
The Medical Office Administrator (MOA) Diploma Program in British Columbia is a career-focused training program designed to equip students with the administrative, clinical, and technical skills required to effectively support healthcare professionals in a variety of medical settings. Graduates are prepared to work in hospitals, private clinics, public health offices, and other allied healthcare facilities across BC.
This program aligns with provincial healthcare and privacy standards, including British Columbia’s Freedom of Information and Protection of Privacy Act (FIPPA) and Medical Services Plan (MSP) procedures. It is structured to meet the employment needs of BC’s growing healthcare sector, with a curriculum that reflects current industry practices and the expectations of regional employers.
Key
Areas
Key Areas
01
The Health Care System – 60 Hours
This course introduces students to the structure and functioning of the Canadian healthcare system, with a focus on British Columbia’s provincial model. Topics include the roles of federal and provincial governments, the BC Ministry of Health, and regional health authorities such as Fraser Health and Vancouver Coastal Health. Students will explore the delivery of public healthcare services, the Medical Services Plan (MSP), and the importance of privacy legislation such as the Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Information Protection Act (PIPA).Â
02
Anatomy and Physiology Terminology 1 – 60 Hours
This foundational course covers the structure and function of the human body, introducing medical terminology associated with major systems including the musculoskeletal, respiratory, cardiovascular, and digestive systems. Emphasis is placed on correct pronunciation, spelling, and usage of medical terms in a BC healthcare environment, supporting accurate communication and documentation in medical offices and clinical settings.
03
Anatomy and Physiology Terminology 2 – 60 Hours
Building on the first course, this module delves into more complex body systems such as the endocrine, nervous, reproductive, urinary, and lymphatic systems. Students expand their understanding of specialized medical terms and their application in clinical settings across BC. The course integrates terminology with pathologies and diagnostic procedures frequently encountered in BC’s primary and specialist care environments.
04
Clinical Procedures 1 – 60 Hours
This course provides hands-on training in assisting healthcare providers with routine clinical procedures, such as measuring vital signs, preparing examination rooms, sterilizing instruments, and infection control practices. Instruction aligns with BC Centre for Disease Control (BCCDC) guidelines and standards set by regional health authorities to ensure safety and best practices in clinical and ambulatory settings.
05
Medical Office Procedures – 60 Hours
Students are trained in the day-to-day administrative responsibilities of a BC medical office, including appointment scheduling, patient intake, filing systems, and front-desk operations. The course emphasizes use of electronic scheduling systems and adherence to BC’s patient confidentiality standards, fostering efficiency and professionalism in office environments such as walk-in clinics, family practices, and specialist offices.
06
Medical Transcription – 60 Hours
This course will focus on the skills necessary for medical transcription production. Students will learn how to create various medical reports and documents, including discharge summaries, history and physical examination reports, operative and autopsy reports, and diagnostic imaging studies.
The course will cover important aspects of formatting medical reports, medical records, and business documents. It will also teach students how to comprehend medical content, including terminology related to drugs and disease processes. Additionally, students will learn to spell accurately and apply proper English grammar, structure, and style.
By the end of the course, students will enhance their proficiency in medical terminology, improve their competency in using relevant software and keyboarding skills, and learn how to identify errors both on screen and in print. The course will also include training on how to edit voice recognition dictation.
07
Medical Billing / Book Keeping – 60 Hours
Focusing on the British Columbia Medical Services Plan (MSP), this course trains students in billing protocols, coding systems, and use of electronic submission tools such as Teleplan. Students learn how to process fee-for-service claims, WorkSafeBC claims, and private insurance billing accurately, a crucial skill for administrative support staff in BC clinics and specialist offices.
08
Medical Documentation – 60 Hours
This course emphasizes accurate, concise, and professional documentation practices used in BC’s healthcare settings. Students learn to complete intake forms, referral letters, diagnostic reports, and chart entries in compliance with local privacy laws and clinical recordkeeping standards. The course also covers electronic health records (EHRs) used in BC, such as MOIS, Med Access, or Oscar EMR.
09
Computer Competencies – 60 Hours
Students develop computer literacy essential for medical office environments in BC, including use of Microsoft Office Suite (Word, Excel, Outlook), electronic medical records systems, and office productivity tools. Emphasis is placed on data entry accuracy, keyboarding speed, and managing emails and digital files within the context of healthcare workflows.
10
Professional Communications – 60 Hours
This course focuses on developing verbal, written, and interpersonal communication skills necessary for working in diverse healthcare teams. Topics include patient interaction, conflict resolution, confidentiality, and professionalism. The course also explores communication strategies when working with vulnerable populations, Indigenous communities, and multilingual clients in BC’s multicultural healthcare settings.
11
Chronic Disease Management – 60 Hours
Students are introduced to common chronic diseases such as diabetes, hypertension, asthma, and arthritis, with emphasis on the administrative and supportive roles medical office administrators play in managing patient care. The course explores chronic disease management frameworks used by BC’s Chronic Disease Management (CDM) programs, promoting patient-centered care, continuity, and coordination with allied health professionals.
Facts & Stats

$49,772.00
Median annual wage for medical office assistants in Alberta according to the Alberta alis
100%
Of all Medical Office Assistant students complete a hands-on and thorough education under our professional instructors and practicum
97%
In the last six years, 97% of our Medical Office Assistant graduates were employed or continuing their education within six months after graduating.

Sample Courses in the Medical Office
Assistant Unit Clerk
Our Medical Office Assistant program is designed to immerse you in vital courses from the very beginning. Over 42 weeks, you’ll acquire essential skills in medical billing, patient records management, office administration, and healthcare software, ensuring you’re fully prepared for a rewarding career in healthcare.
10
Months
See the Learning Outcomes for the Medical Office Assistant & Unit Clerk.
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Admission Requirements
- Valid ID (Government-Issued photo identification)
- English Language Proficiency Test (English Language Test or equivalent)
- Successful completion Basic Skills Test
- Admissions Interview
- Highschool Diploma and Transcript
Hours
weeks

Program Fees
Program Type
Program Objectives
Graduates of the Medical Office Administrator program will be able to:
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Program Objectives
Graduates of the Medical Office Administrator program will be able to:
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FAQ's
A Medical Office Assistant and Unit Clerk is a skilled professional who offers essential administrative or clerical support within healthcare settings, including medical offices, clinics, hospitals, and other healthcare facilities. They play a critical role in ensuring the smooth and efficient operation of the healthcare environment by performing a diverse range of administrative, clerical, and customer service functions.
The Medical Office Assistant and Unit Clerk Diploma Program is 840 total hours, or 42 weeks.
Yes, the Medical Office Assistant and Unit Clerk Program features a comprehensive 160-hour (8-week) practicum, providing students with invaluable hands-on experience in real-world medical settings.
Module topics include:
- Medical Terminology and Transcription
- Medical Billing
- Pharmacology
- Office and Clinical Procedures
- Anatomy and Disease
Graduates in Medical Office Assistant and Unit Clerk can pursue roles in:
- Unit Coordinator
- Medical Office Administrator
- Healthcare Administrative Assistant
The median wage of an Medical Office Assistant in Canada is $20/hour, (https://www.jobbank.gc.ca/marketreport/wages-occupation/24389/ca) and the median wage for a unit clerk in Canada is $23/hr (https://www.jobbank.gc.ca/marketreport/wages-occupation/25741/ca)
Upon successfully completing all program requirements, you will receive a Diploma.
ERP College offers morning, evening, and weekend options to students and is blended online (synchronous) and onsite learning.
Testimonials
Here are inspiring testimonials and success stories from graduates of the Medical Office Assistant Program at ERP College. These students trusted us to shape their professional journey and are now proud alumni of the college.
Maria Elena Morales
"Hi my name is Maria Morales. My experience at ERP College was fantastic.The blend of theory and practice, coupled with excellent instructor, helped me achieve my career goals faster than I expected. With the blend of theory and practice, ERP College truly prepares you for the real world. The skills I gained are invaluable and directly applicable to my current role.If you're looking to advance your career, ERP College is the way to go!."
Sameena Khan
"I’m delighted that I decided to learn from the best. ERP’s online and flexible learning program greatly worked for me. I had an amazing experience learning from skillful, humble and passionate teachers."
Gemmalyn Gendrano
"The full support and consideration that I received from ERP helped me to accomplish great things. Now I am working as a medical office assistant in our town, Swift Current in Saskatchewan, but I will always take pride that I am an alumnus of ERP College."
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Career Success
The Medical Office Administration program gives you the hands-on skills employers value most.

Your Career Outlook
Learn more about our career-focused education
Employment Opportunities in BC
Graduates can pursue roles such as:
- Medical Office Assistant
- Clinic Receptionist
- Medical Administrative Assistant
- Health Records Clerk
- Unit Clerk (in hospitals or long-term care settings)
MORE INFORMATION ABOUT ERP COLLEGE
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