International Students Rules and Policies

Misuse of College Property

Students who damage, misuse, steal or otherwise use the property in a manner prohibited by common sense may be expelled and will be required to make restitution to the College.

Privacy Policy

ERP Technical College is bound by federal laws to protect the privacy of the students. The College respects the right to privacy of its students and is committed to safeguarding the personal information of each student and graduate. ERP Technical College will not disclose a student’s personal information without a prior written consent of the student.

At ERPTechnical College we protect the personal information collected from students, graduates, staff and other business partners. This includes the training of employees and the establishment of control systems for responsible use of personal information that is accessible to College employees while performing work-related duties. The College directs its employees to exercise caution when disclosing personal information to others. Access to personal information is limited to the following:

• An individual accessing his or her own personal information
• An employee of the College with authorized access based on a legitimate academic or business need
• Any organization or person authorized by the individual to receive the information
• Authorized Legal Agent/Government Body/Representative under the circumstance where the College complies with the release of personal information
• Individuals or entity as permitted by law where deemed to be necessary for reasonable conduct of College business

Student Complaint Procedure

ERP Technical College is committed to the fair treatment of its students and its employees and to an open and collaborative approach when dealing with student concerns. We will try to resolve complaints informally wherever possible; while keeping in mind that for mail-in resolution processes may be required to satisfactorily resolve the issue.

• All complaints to the administration must be in writing. Anonymous complaints will not be considered
• Lodging a complaint will have no adverse consequences on the status of the complainant in their course or program of study
• Student complaint policies and procedures apply to individual or group complaints
• All Complaints should be addressed to:

• Complaints must be initiated within 30 days of the event/s that led to the complaint
• The student should first approach the instructor or other authorized individual to discuss the area of concern. If the concern(s) cannot be resolved verbally, the student will be required to submit the complaint in writing to the President of ERP Technical College (see contact information above).
• Within 10 days, a meeting will be arranged between the student and the President of ERP Technical College. The student may be accompanied by an advocate of their choice at all stages of the complaint process and this person may take oral submissions on behalf of the student.
• The student will have an opportunity to make an oral presentation of the complaint at this meeting and to have another person present or another person make the oral presentation on his/her behalf. The proceedings and outcome will be documented.
• Upon review of the complaint and any other relevant information, the President will make a decision. The decision will be communicated to the student in writing within 21 business days following the meeting and will contain the reasons for the decision.
• ERP Technical College will maintain a record of all students at their campus for a period of three years from the date of the decision. This record will include a copy of the written student complaint, any submissions filed and the written decision.
• Should the student not be satisfied with the decision rendered by ERP Technical College the student may refer the complaint to the Director, Private Vocational Training, 10th Floor Commerce Place, 10155-102 Street, Edmonton, AB T5J 4L5