At ERP College, we maintain a strict policy regarding attendance to provide an optimal learning environment. Regular attendance and punctuality are essential to ensure that our interactive and participative classes are practical.

We understand that unforeseen circumstances may arise, and in the event of an absence, we kindly request that the student notify the instructor or office staff as soon as possible. It is the student’s responsibility to review the course material before class to gain an understanding of the background knowledge necessary for the current course curriculum. In case of any missed material due to absence(s), the student is expected to learn it on their own.

Assignments are to be completed individually within the timeframe provided by the instructors. ERP College strictly prohibits any form of plagiarism/academic dishonesty that will result in an automatic zero in the assignment or exam.

Our instructors take daily attendance, and we take all absences seriously. If a student is absent for more than two consecutive days, they must provide a valid reason and the appropriate documentation to support it. A reasonable excuse for an absence must describe circumstances requiring the student’s absence, such as medical emergencies or family emergencies. The inability to provide a valid reason/documentation may result in expulsion from the college. At ERP College, we strive to be consistent and reasonable in our approach to determining the parameters of a valid reason for any absence(s).

STUDENT EXPULSION POLICY

ERP College has a strict policy against academic dishonesty, non-payment of tuition fees, and harassment or discrimination of any form.

ACADEMIC DISHONESTY

Academic dishonesty is prohibited and includes cheating, plagiarism, unapproved collaboration, falsification of information, use of unauthorized aids, theft or solicitation of another student’s work, and attempting to assist others in academic dishonesty.

HARASSMENT OR DISCRIMINATION

ERP College has a strict policy against harassment and discrimination. Students are expected to treat their peers, instructors, and office staff with respect and dignity. Any student found to have violated this policy will be suspended immediately while an investigation takes place and may be expelled if the allegations are found to be true.

SIGNIFICANT OMISSIONS IN ADMISSIONS DOCUMENTATION

To maintain the high level of academic integrity and ethical values of our institution, we strictly prohibit any form of deceitful act. This includes the intentional misrepresentation of personal information on application forms. Any student found to have engaged in such conduct will face immediate expulsion. We hold all students in high regard and expect them to uphold the ethical values of our institution, which include honesty. We have a zero-tolerance policy towards any act that undermines the integrity of our institution.

OUTSTANDING FEES

Non-payment of tuition or other fees constitutes a debt to the college. Failure to pay may result in expulsion after a written warning.

ACADEMIC FAILURE

Students who fail to pass courses after multiple attempts or evaluations of lab or practicum may face expulsion from college.

MISUSE OF COLLEGE PROPERTY

Students who engage in prohibited behaviours such as damaging, misusing, or stealing college property may face expulsion and restitution requirements.

PRIVACY POLICY

ERP College is obligated by federal laws to safeguard the privacy of its students. We respect the privacy rights of our students and are committed to protecting their personal information. Without the prior written consent of a student, ERP College will not disclose their personal information to anyone.

To ensure the protection of personal information collected from students, graduates, staff and other business partners, we have implemented control systems and trained employees on responsible use of such information. College employees are directed to be cautious when disclosing personal information to others. Access to personal information is restricted to the following:

• An individual accessing their own personal information.
• An employee of the college who has authorized access based on legitimate academic or business needs.
• Any organization or person authorized by the individual to receive the information.
• An authorized legal agent, government body, or representative under the circumstances where the college complies with the release of personal information.
• Individuals or entities as permitted by law, where necessary for the reasonable conduct of College business.

STUDENT COMPLAINT PROCEDURE

ERP College is dedicated to ensuring that all its students and employees are treated fairly and with respect. We believe in an open and collaborative approach when handling student concerns and will try to resolve any issues informally first. However, please note that for some complaints, mail-in resolution processes may be necessary to ensure that the issue is satisfactorily resolved.

All complaints to the administration must be made in writing. Anonymous complaints will not be taken into consideration.

It is important to note that lodging a complaint will not have any negative consequences on the complainant’s status in their course or program of study.

Our student complaint policies and procedures apply to individual and group complaints.

If you have any complaints, please address them to:
Student Office, ERP College,

• Office No: +1 (403) 452-0745
• Tool-Free No: (866) 377-0144
• Email: info@erptechnicals.com
• Website: www.erpcollege.ca
• Address: 1400-734 7th Ave SW | Calgary, AB T2P 3P8

Complaints must be initiated within 30 days of the event or events that led to the complaint. If a student has a complaint, the first step is to discuss the matter with the instructor or authorized individual. If the issue cannot be resolved verbally, the complaint must be submitted in writing to the President of ERP College.

Once the complaint is received, a meeting with the President will be scheduled within 10 days. The student may have an advocate present who may make oral submissions. The student may make an oral presentation of the complaint, and all proceedings will be documented.

After reviewing the complaint and any other relevant information, the President will make a decision which will be communicated to the student in writing within 21 business days following the meeting and will contain the reasons for the decision.

ERP College will maintain a record of all students at their campus for three years from the date of the decision. This record will include a copy of the written student complaint, any submissions filed, and the written decision.

If the student is not satisfied with the decision rendered by ERP College, the student may refer the complaint to the Director, Private Vocational Training, 10th Floor Commerce Place, 10155-102 Street, Edmonton, AB T5J 4L5.