This course is prepared and designed for those students who are willing to pursue a career in the
medical/healthcare field. The medical assistant officer and unit clerks’ program will teach you principles
of medical terminologies, patient care procedures, and medical office software, as well as hands-on
training about keeping medical records, medical coding, and billing. Students will emphasize building
good customer service, excellent communication skills with patients and fellow workers, and workload
management to excel in their careers. Students will also receive career development support, such as
writing a resume and strategies to search for a job to help them succeed in their careers.
Qualification: Diploma
Duration: 42 Weeks
Delivery: Blended
Video: 740 Hours
Lectures: 100 Hours
Practicum: 8 Weeks
Certified Medical office assistants’ career duties will range from overseeing patient records to filing insurance claims, and both precision and excellent management skills are musts. The doctors, nurses, and other medical professionals will rely on to keep the office in order, serving as the first point of contact with all patients, who will also trust that they are optimizing their experience with their office. Students will learn how to represent their medical office exceptionally. Medical office assistant duties include documenting physician orders, preparing patient treatment, updating patient information, and scheduling patient appointments.
A certified unit clerk is responsible for maintaining a record of doctors’ instructions, creating guidelines for treatment, monitoring schedules for doctors, scheduling appointments for patients, and organizing patients’ health records.
Because of the sensitive nature of medical details, there are strict rules and guidelines that cover how and when recordings must work. At the same time, audio and video files require a written transcription – something that is still difficult and some cases impossible to automate. Students will gain the expertise necessary for producing accurate, high-quality transcripts based on audiovisual sources.
Doctors, nurses, and other medical professionals trust that the medical records they use throughout the day are accurate, and to keep up with these records, they entrust medical record specialists who are qualified, experienced, and dependable. At ERP College, students will sharpen their record-keeping and communication skills, among others, as they earn their diplomas and prepare to enter their careers.
Education
Post-Secondary Degree or Undergraduate Degree:
English Proficiency
International English Language Testing System IELTS score of 5
Interview: Program applicants require an interview.
Internal Basic Skills Test
If you do not meet the admissions requirements and are interested in our program, please do not hesitate to get in touch with us anyway as we understand every situation is different and we will find ways to accommodate you.
This course is designed for students to have a strong understanding and hands-on experience using integrated programs of Microsoft Office. It will enhance their skills on the basic features of Word, Excel, Access and PowerPoint, and they will learn to integrate data between the applications.
KEYBOARDING/WORD PROCESSING SKILLS
Students will use a professional word processing system for business applications and concepts. They will learn to keyboard basic memos, business letters, envelopes, and reports. Accuracy and speed are stressed.
SPREADSHEETS AND DATABASE APPLICATION
Another goal of this course is to introduce learners to intermediate and advanced spreadsheet and database concepts using Microsoft Excel and Access.
HOURS: 80
This course will assist the students in developing specialized language specific to the health care field.
Students will learn anatomical terms, medical prefixes- root words- suffixes, diagnostic exams, basic anatomy and functions for each body system, and conditions/diseases for each body system introduction to the human body and its functions.
This module will help students to communicate effectively in medical settings.
HOURS: 80
This course will enable students to understand the necessary skills a medical office assistant would require in various health care settings, such as a Medical Clinic, Private Office, Specialist Office or Hospital.
HOURS: 80
Students will learn the rules to issue medical transcriptions, and will become familiar with the main reference sources that will facilitate accurate transcriptions.
They will also learn fundamental terms in various hospital settings, focused on organizational structure, team roles and health care procedures.
Students will explore hospital records and the processing of medical orders related to patients’ assessments, treatments and outcomes. It emphasizes on the role hospital unit clerks play in preparing requisition for tests, treatments, transcribing, and processing orders to complete the administrative cycle of patient’s admissions, transfers and discharges.
The importance of customer relations to business success is examined in this course.
Students will learn relevant techniques in human behavior and how to apply them to improve customer and patient relations in the medical office.
Learning basic communication skills, especially related to the medical field, will assist the students in dealing with all kinds of patients. Understanding cultural differences and appreciating diversity and how it can help deal with patients and provide safer health care delivery in the medical office.
HOURS: 80
Students will be introduced to aspects of the administration and application of pharmaceutical drugs. Both brand name and generic drugs will be introduced.
HOURS: 40
Students will learn through descriptions, illustrations and exercises to identify the main anatomical features and systems of the body. They will also learn common pathologies that can adversely affect these systems.
HOURS: 200
Students will have a strong understanding of scheduling appointments, health care plans, and preparing the billing process.
They will also learn to organize electronic records, and keep medical records safely in the software EMR (TELUS Health electronic medical record).
HOURS: 80
The practicum will give students the opportunity to have hands-on experience of being a medical office assistant or unit clerk. They will apply the knowledge and skills learned in the classroom, at a medical clinic or in a unit at the hospital.
HOURS: 120
